Tours

Privacy policy and Cookies

Last update: August 2026

In Espíritu Patagón Experiences we value and respect the privacy of our customers and users. This Privacy Policy explains how we collect, use, store and protect the personal information provided through the web site https://espiritupatagon.com/especially during the processes of consultation, booking and payment of our tours and experiences.

By using our website and voluntarily provide their personal data, the user declares having read and understood this Privacy Policy.

1. RESPONSIBLE FOR THE DATA PROCESSING

The personal data collected through this web site will be processed by:

Espíritu Patagón Experiences
RUTH: 78.077.761-3
E-mail: espiritupatagonexperience@gmail.com

For any query related to this Privacy Policy or the processing of your personal data, you may contact via e-mail indicated above.

2. INFORMATION WE MAY COLLECT

Depending on the interaction that the user performs with the website, we may collect information such as:

  • First and last name.
  • E-mail address.
  • Phone number.
  • Country of residence.
  • Information necessary to manage the booking.
  • Tour or experience selected.
  • Date of the activity.
  • The number of passengers.
  • Information related to applications or special requirements provided by the customer.
  • Information associated with the order, booking and payment status.
  • Messages sent through contact forms.
  • Technical information about the navigation of the site, such as IP address, browser type, device used, and cookies.

Just ask those data that are necessary to manage the relationship with the user and to provide the contracted services.

3. PURPOSE OF THE DATA PROCESSING

The data collected may be used to:

  • Manage requests for information and queries.
  • Process bookings of tours and experiences.
  • To confirm availability and to manage dates of the activities.
  • Process and verify payments.
  • Send confirmations and background associated with a reservation.
  • Contact the passenger when it is necessary for the correct provision of the service.
  • Manage changes, cancellations or reprogramming.
  • Maintain administrative records and commercial bookings.
  • Comply with legal obligations, tax, accounting or administrative action, when appropriate.
  • To improve the operation, security and browsing experience of the website.
  • Prevent uses fraudulent, abusive or unauthorized use of the site.

Personal data will not be used for purposes incompatible with those for which they were collected.

4. BOOKINGS AND PAYMENTS ONLINE

The website allows you to make bookings and payments of tours and experiences through e-commerce platforms and third-party providers of payment services.

During the purchase process, Spirit Patagonian may receive information related to the order, the customer, the booking, the amount paid and the status of the transaction.

The financial data sensitive necessary to process a payment, as the complete data of a bank card, can be entered directly in the platform of the provider of payments for.

Spirit Patagonian does not store directly the full details of bank cards when the processing of such data is carried out by a payment gateway is external. The treatment of such information will be subject also to the privacy and security policies of the payment provider used.

5. COMMUNICATION OF DATA TO THIRD PARTIES

Espíritu Patagón does not market or sell the personal information of its customers.

However, certain data may be processed or communicated to external vendors when necessary to operate the website, to process a booking or correct provision of the contracted service.

This may include suppliers:

  • Accommodation and operation of the website.
  • Reservation systems.
  • E-commerce.
  • Processing of payments.
  • E-mail services.
  • Web analytics.
  • Security and fraud prevention.
  • Other technological services necessary for the operation of the site.

The information may also be communicated when there is a legal obligation, requirement of a competent authority or necessary for the protection of the rights and legitimate interests of Spirit Patagonian.

6. COOKIES AND SIMILAR TECHNOLOGIES

The web site may use cookies and similar technologies necessary for its functioning and to improve the navigation experience.

These technologies can be used to:

  • Maintaining the correct operation of the site.
  • Manage sessions, shopping cart, booking and purchasing processes.
  • Remembering certain preferences.
  • To obtain statistical information on the use of the site.
  • To analyze the operation and performance of the pages.
  • Improve the user experience.

Some cookies may be installed by third-party services used on the web site.

When appropriate, the user will be able to manage your cookie preferences by using the tools available on the site or via the settings of your browser.

7. RETENTION OF DATA

The personal data will be kept for the time necessary to process the reservation, to provide the contracted services, serve subsequent requests and to comply with legal obligations, tax, administrative or accounting that apply to you.

When the data are no longer necessary for the purposes for which they were collected, and where there is a legal obligation that requires you to keep them, they will be deleted or anonymised.

8. INFORMATION SECURITY

Espíritu Patagón takes reasonable measures of technical and organizational nature, designed to protect personal information from unauthorized access, loss, alteration, disclosure or misuse.

However, no system or transmission or storage of information over the Internet can guarantee absolute security.

For this reason, we recommend users to use devices and secure connections to make bookings and payments online.

9. RIGHTS OF USERS

Users will be able to request information about your personal data and, where applicable in accordance with the applicable law, and request:

  • Access.
  • Correction or update.
  • Removal or cancellation.
  • Modification.
  • Suspension of the treatment.
  • Opposition to certain uses of your personal data.

To exercise these rights or questions related to the processing of their data, the user may write to:

espiritupatagonexperience@gmail.com

The application must contain sufficient information to identify the applicant and to properly manage your request.

10. THIRD-PARTY DATA IN A RESERVATION

When a person makes a booking on behalf of other passengers and provide personal details to third parties, declares to have sufficient authorization to provide such information and use it to manage the booking and provision of the contracted service.

These data will be used only to the extent necessary to manage and run the experience booked.

11. LINKS AND THIRD-PARTY SERVICES

The web site may contain links or integrations with websites, platforms or other external services.

Espíritu Patagón does not control the privacy practices of external sites, so we encourage you to review the privacy policy before providing personal information to such services.

12. UNDERAGE

When a tour or experience would allow for the participation of minors, the reservation must be made or authorised by his father, mother, legal guardian or responsible adult, as appropriate.

The data relating to minors will be used only when necessary to manage the booking and provision of the service.

13. CHANGES TO THIS POLICY

Espíritu Patagón may update this Privacy Policy when necessary due to changes in their services, the functioning of the web site, technology providers and applicable regulations.

The current version will be available permanently on this web site, indicating his date of last update.

14. CONTACT

For queries, requests, or concerns related to this Privacy Policy and the processing of personal data, you may contact:

Espíritu Patagón Experiences
E-mail: espiritupatagonexperience@gmail.com
Web site: https://espiritupatagon.com/